Q – Direct is a Methodology, Digital a Platform

30 04 2008

Quote by Mark Taylor, Wunderman Chief Information Officer:

“Direct is a Methodology, Digital a Platform.”

Mark explains:

Direct marketing is a methodology all about relevance and the three dimensions of relevant communications. If we assume (and I do) that the three critical dimensions of relevance are: temporal, contextual and experiential, then digital marketing allows us – if we focus and listen well enough – to more easily hit two of the three in one communication. The breakthrough that will come in mobile marketing will allow us to hit all three at once…

To mis-quote Arthur C. Clarke – Any sufficiently advanced marketing technology employed brilliantly, is indistinguishable from magic.





The WAA goes European?

30 04 2008

This is our response to a very interesting post on Eric Peterson’s blog, Europe and the Web Analytics Association, in which Eric puts forward the idea to setup a European subsidiary of the WAA.
Based on the numerous and somewhat different comments on this post, I’m sure the last word hasn’t been written/spoken about this subject.

Anyway, here is my vision on the topic:

Hi Eric and others,

I already started this comment a few days ago, but I see many well-thought comments being added in the mean time, so I’ve modified my original version slightly and added my personal ideas on some of the comments you can read above.

Of course I and our web analytics team at These Days (WPP/Wunderman) can only encourage more coverage and focus on the wonderful world of web analytics for the European market.

Nobody can deny that there is a difference between the US market and Europe, but that applies of
course for more than only web analytics. We do live in the United States of Europe, with it’s wonderful local tendencies & flavours!
Stating that the US web analytics market is much more evolved then in Europe (between 2 and 4 years ahead as Eric states), I can not confirm or deny, but I hope to get better insights next week in San Francisco and we’ll definitely run a research exercise with our US WPP/Wunderman collegaues of ZAAZ and VML.

Anyway, if we take a look at the goals of the WAA, you can read on the top of homepage of the WAA:

The Web Analytics Association (WAA) unites and fosters the interests of industry practitioners, vendors, consultants and educators who use, sell, install, implement, consult, teach or train in the field of web analytics.

In regards to the goals of the WAA:

  • I do agree that a more continental and regional focus should be applied for events, although the current overlapping events should continue.
  • And I also agree that pricing (licenses, events, consultancy, etc) and privacy concerns need a different focus for both continents.

However, besides these, I don’t see any reasons why other goals, such as education and definition of standards, should be split in a NA and a EU group/subsidiarity/sister organization.

Rather than setting up a subsidiarity I would suggest

  • setting up a NA and a European committee (maybe a split of the current international committee is an option), which exist out of regional expert volunteers, and which can be in the driver’s seat for continental events.
  • Regional/country events can easily stay within the responsibility of the WAA country managers, as it is now, although I didn’t see much happen on country level in the Benelux so far.

So maybe these should rather be managed by the NA or European committee on their continent, I think my ideas are more or less in the line of the vision of Nick Potter and my dear friend Julien.

Anyway, I volunteer*** to brainstorm further on the subject in San Francisco and afterwards. But before any plan or suggestion is made to the WAA board, we definitely need much more thinking!

And yes, why not reach out for some professional association management consulting, as Jim Sterne suggests! (By the way, also read Jim Sterne’s comment on his blog)

*** In the line of Stephane Hamels’ great disclaimer: ‘I’m just an involved volunteer member of the WAA. I have absolutely no financial interest in stating my mind.’

I truly hope everybody involved in this discussion has the same ideology and look forward to continue the discussion. Please don’t hesitate to comment on Eric’s blog or ours! Getting involved will be a positive starting point!





Meet us at eMetrics San Francisco

28 04 2008

Only a couple of days left before the Emetrics Marketing Optimization Summit in San Francisco opens it’s doors. For one week long SF will be “the place to be” for web analytics professionals.

At These Days we take web analytics and marketing optimization very serious and actively promote our practice within the European part of the Wunderman-network, just like our colleagues of ZAAZ or VML who focus on the United States region.

eMetrics is our annual moment to touch base with the industry, vendors and other professionals so don’t hesitate to send us an invite for a meet & greet in between the great summit schedule. We’ll be wearing our These Days eMetrics badges.

If you cannot make it then track this blog for regular summit reports including session coverage, announcements (if any) or just the regular summit gossip!





Louis Vuitton eShopping

16 04 2008

A while ago I made an “ecommerce” business case for Belgium’s most famous luxury bag and noticed that some competitors did not have an e-shop. Just a couple of days ago, I picked-up that Louis Vuitton had finally recognized the value of online shopping by launching their own “online flagship store”.

Eshopping for the Europeans is currently (Apr 2008) possible for France, Germany and UK. Both male and female collections are present, even including personalisation options. If you would need something, I would suggest you to give it a try.

Also, the LV website is measured and analyzed by Webtrends.





Yahoo! to acquire IndexTools

9 04 2008

Following the example of Google and Microsoft, now Yahoo! enters the web analytics market.

Yahoo! Inc. (Nasdaq:YHOONews), a leading global Internet company, today announced that it has entered into a definitive agreement to acquire substantially all of the assets of Tensa Kft., more commonly known as IndexTools, a leading provider of Web analytics software for online marketing. The acquisition includes IndexTools Web analytics business and technology as well as its Tensa R&D Kft.

The acquired technology is expected to extend Yahoo!s current analytics offerings by adding capabilities to deliver relevant insights and metrics for online campaigns that run across the entire Yahoo! network.

More info on the Yahoo! web site.

I’m eager to see how the IndexTools Analytics package and Rubix tool will evolve. Compared to Google Analytics and the Microsoft AdCenter Analytics tool, IndexTools Analytics definitely offers more functionalities, and is more oriented towards mid-size and large sites with more flexibility (drag-and-drop, ad-hoc segmentation, etc.) and integration possibilities.

So maybe this will help Yahoo! win back (some of) the edge it has lost against Google and Microsoft.

  • But will the efforts to further develop the IndexTools solutions continue?
  • Will Yahoo! make a free tool of it for their adword clients?
  • And wasn’t Yahoo! to be acquired by Microsoft?
  • So what will happen with the current AdCenter Analytics?

Future will tell…





WebTrends Names Former Google Exec as CEO

7 04 2008

The management storm has gone at WebTrends, so it seems:

Today, WebTrends Inc., a leading provider of web analytics and online marketing solutions, announced the appointment of Daniel E. Stickel as its new Chief Executive Officer (CEO). Stickel comes to WebTrends from Google, Inc., where he was responsible for syndication products, serving hundreds of thousands of partners and tens of millions of end users.

His depth of technical and management experience will now be applied to transform WebTrends from a global leader in web analytics to a global leader in integrated enterprise marketing solutions.

More info on the WebTrends website





YouTube Insight – video analytics

2 04 2008

YouTube Insight, is the new free web analytics tools that reports context for online videos. This will fundamentally changes the way videos are used as a marketing tool on the web and is a major leap for web analytics.

Anyone with a YouTube account can view video analytics that they’ve uploaded, just by clicking on the “About this Video” link under My account > Manage my Videos > Videos, Favorites & Playlists for your uploaded videos.

  • How often are your videos viewed?
  • What geographic regions have viewed your video?
  • How popular is your video is relative to all videos in the market over a given time?
  • How long does it take for a video on YouTube to become popular?
  • What happens to views as your popularity peaks?

Right now the tool is only showing Views and Popularity broken down by country or USA State but new features will be available soon according to YouTube. The insights and learning that marketers can gain from this new analytics tool could very well change the game entirely. Perhaps this is one step closer to understanding how viral videos really work and how to make them more effective and how video can be designed persuasively.





Visitor experience optimisation

2 04 2008

E-consultancy interviewed web analytics expert Avinash Kaushik about the future of web measurement, online surveys and ‘visitor experience optimisation’ – something he predicts will be a life or death thing for websites to adopt in the next couple of years.

Some of the interesting questions raised are:

  • Do you see more of a trend towards analytics for retention, not just acquisition and conversion?
  • What are your thoughts on site and content optimisation and the challenges and opportunities they offer organisations?
  • Do you think that a more holistic view of online marketing may prompt companies to shift budgets away from search and onto other channels that help drive sales through search?

Click here for the full story.